Azaleos has a 100% customer retention rate and has not yet lost a customer. Azaleos' world class support organization offers customers the best support experience in the industry. The cutting edge Azaleos support experience is derived from our unflagging commitment to outstanding customer service. Our last customer survey indicated that 95+% of our customers would definitely or probably select Azaleos again if they had to remake their initial decision again today.

Urgent Support

For Severity 1 issues, Azaleos support will almost always make first contact, however, if you are experiencing a Severity 1 problem you can contact the Azaleos NOC by phone with the hotline number supplied as part of your SLA.

General Support

For all other technical support issues, general support questions or requests, we encourage you to send e-mail directly to AZSupport.

Support Dashboard Portal

Click to open the Customer Support Dashboard Portal (current Azaleos customer with passwords only)

If you are a current Azaleos customer and would like to request access to the Customer Support Dashboard Portal, please send e-mail to AZSupport. Include the e-mail addresses for individuals requiring access in your e-mail request.