Azaleos Managed Services for Office Communications Server (OCS)

Azaleos’ Managed Office Communications Server (OCS) Services assure the health and stability of your Unified Communications system (IM/Presence, Voice/Video/Web Conferencing and Telephony) while reducing IT support & maintenance costs. We remotely monitor key data points across the OCS Server environment, sending system information to our Network Operations Centers where certified OCS experts proactively manage the environment on a 24x7x365 basis. With Azaleos Managed OCS Services, you can keep OCS hardware, software and data on-premise behind the corporate firewall and leverage expert resources with the assurance of a rock-solid Service Level Agreement (SLA).

View Our Managed OCS Datasheet.

Unified Communications (UC) integrates real-time communications with business processes and requirements using presence capabilities while presenting a consistent unified user interface and experience across multiple devices and media types. The productivity increases promised by UC have driven nearly 60% of businesses into some form of UC trial. However, only 11% of these companies have completed their UC deployment due to challenges with strategic planning and per user/month maintenance costs.

Office Communications Server (OCS), Microsoft’s UC solution, has delivered documented savings of up to 70% on conferencing and meeting costs as well as productivity increases for end users. Azaleos’ Managed OCS Services deliver certified OCS experts to your team, simplifying and speeding your planning and deployment, improving overall system health, performance and support while driving down overall UC costs and freeing up IT resources. Azaleos’ Managed OCS Services ensure OCS servers are deployed properly and constantly monitored for key performance indicators. Our service also reduces the costs of managing OCS by up to 30%.

Azaleos Managed Services for OCS, Microsoft Unified Communications

Azaleos’ patented ViewX technology creates a 5K-sized file containing information on over 1,500 Office Communications Server data points and transmits the file every minute from your servers to our NOC. Our expert OCS engineers review the data and remediate any issues, using our SecureX technology to execute these commands asynchronously.

SecureX allows Azaleos engineers to remotely manage your system by enabling logged, auditable, repeatable, and scripted remote command execution. SecureX is fully SAS-70 compliant and allows for encrypted and batched commands to be transmitted from the Azaleos NOC and then executed locally on your system.


System Fixes, Patches and General Maintenance 24x7x365 monitoring and management, configuration of the OCS Server and the associated OCS system environment as well as constant management and updates to this configuration. Acquisition, full testing and certification of new Microsoft service packs, hot fixes and patches running on the OCS system.
Synthetic Client Transactions Constant testing and proactive monitoring of the quality and response time in communications (IM, video, voice and conferencing) between different end user nodes within a single organization. With this information the Azaleos NOC can quickly identify and resolve issues.
Exchange UM Integration For organizations that have the Exchange UM functionality in place, Azaleos can additionally monitor and manage the Exchange UM Server role.
Storage Management Complete care and hygiene of the OCS store and storage hardware housing the OCS.
Backups OCS monitoring integrates with Microsoft Systems Center Data Protection Manager (DPM) to ensure frequent OCS backups, capturing complete OCS configuration data, user contacts and CDRs (call detail records). Monitor, verify and coordinate all back-up processes on a regular basis concurrent with specific customer service level agreements.

Click here to view the complete Azaleos Managed OCS Datasheet.

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