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Interested in learning more about Azaleos' services and whether or not they're a fit for your company? We'd love to hear from you- set up a call with an Azaleos technical expert to walk through our patented technology today.
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whitepaper
Managing and Monitoring Microsoft OCS R2
Azaleos Whitepaper on Monitoring and Managing Microsoft Office Communications Server R2This white paper examines OCS 2007 R2 architecture, planning and deployment with a focus on monitoring and managing common issues according to Microsoft and Azaleos Best Practices.
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testimonials
Azaleos Professional Consulting Services performed Exchange Healthcheck and Exchange 2007 migration services for Livingston and Haven, Inc.“From the beginning Azaleos was clear on how they worked, where they provided value and what the process would look like. Our Azaleos consultant was a great listener and communicator. I’d use Azaleos again.”
Linda Gardner
Director of IT
Livingston and Haven Incorporated
Awards and Recognition

Azaleos recognized by eWeek for Managed Exchange and SharePoint solutions, virtualization.2008 e-Week Excellence Award: Collaboration Category
"Azaleos offers a beneficial mixture of SAAS and on-premises virtues by enabling organizations to deploy Exchange e-mail in the form of a hardware appliance that lives on your premises, but that is remotely managed---and backed up---by Azaleos."
e-Week

Managed Services for Office Communications Server
Office Communications Server (OCS), Microsoft’s Unified Communications (UC) solution, has delivered documented savings of up to 70% on conferencing and meeting costs as well as productivity increases for end users.  Azaleos’ Managed Office Communications Server (OCS) Services assure the health and stability of your Microsoft UC system, covering IM/Presence, voice, video, web conferencing and enterprise voice/telephony. We manage environments that are on-premise, in the cloud or a mix of both. We’ll help you improve performance, functionality and security while reducing cost and time spent on maintenance.

Lync Server 2010 and Azaleos:  Check back here later in Q4 to get more information on Azaleos' new Managed Lync Services!  Get a head start on Lync by reading the new Azaleos whitepaper here.
Azaleos Managed Services for Microsoft OCS, CS 2010 Infrastructure
View Our Managed OCS Datasheet

What This Means To Your CIO
The CIOs we work with are focused on saving money, adding efficiency to their organizations and extending the value and skillset of their employees. Azaleos Managed OCS Services can reduce the total cost of ownership for OCS environments while providing a predictable monthly cost. CIOs get an SLA on their environment that’s supported by a team of experts 24 hours a day, 7 days a week for a fraction of the cost of doing it in-house. Azaleos’ skilled group of experts deliver on organizational requirements quickly and effectively. Azaleos Managed OCS Services enable CIOs to reallocate key IT skillsets and improve processes and systems for the business as a whole.

How Our Services Benefit Your IT Organization
The productivity increases promised by UC have driven nearly 60% of businesses into some form of UC trial. However, only 11% of these companies have completed their UC deployment due to challenges with strategic planning and per user/month maintenance costs.  With Azaleos Managed OCS Services, IT can deploy managed pilots or production environments using ViewX monitoring for quality assurance and testing on new OCS environments. 

Once deployed, OCS is different from Exchange and SharePoint in that it’s a true real-time/synchronous app. That means that when trying to monitor it, most problems won’t be reproducible. Monitoring needs to be proactive and precise. Synthetic transactions play a huge role where artificial calls, IM sessions and conferences are created on a VERY frequent basis.  All this must be done in such a way so that it doesn’t interfere with performance and with others using the system.  This is an entirely different approach to monitoring-users have a much lower threshold for what they will tolerate.  Whether functioning as a stand-alone PBX replacement, or integrating with your current PBX (as highlighted here with Azaleos customer IRI), OCS needs to work like a telephone utility- we reflect this high standard in SLAs and our approach for how we manage the system. 

Our services integrate seamlessly with ticketing systems and internal IT processes. IT employees “get their lives back” by receiving 24x7x365 support and don’t have to spend nights and weekends on-call. With Azaleos, IT departments extend their skillsets around key messaging and collaboration applications.  Key resources can move beyond day-to-day reactive tactical tasks and focus on strategic tasks that help employees and lines of business be more productive. With Azaleos, IT organizations get more projects into production faster, focusing on development and not infrastructure or uptime issues.

How Our Services Benefit Your Company
Azaleos helps create more efficient IT departments that complete more projects. End users get better experiences with IM, presence, conferencing and telephony, becoming more productive. IT saves money and time on deployment, training and management. The business leverages key IT skillsets to gain competitive advantage through improved processes and systems.

Managed OCS Feature Overview
  • Remote Monitoring and Management of servers and storage, regardless of location
  • Real-time monitoring of KPIs for Communications Server
  • Synthetic Client Transactions monitor the quality and response time in communications (IM, video, voice and conferencing) between different end user nodes within a single organization
  • 24x7x365 proactive management including patching, configuration management and more
  • Full change management, reporting and ticketing
  • Reporting: Incident and Change Summary, Server Availability and Performance
  • Support for virtualized installations of CS, OCS R2
  • Fully secure, logged and auditable transaction records
  • Backups: integrated with Microsoft Data Protection Manager (DPM)
  • UM Management: Monitor and Manage Exchange Unified Messaging Server role
  • Helpdesk Integration aligning ViewX alerts with customer trouble ticketing system
  • Architecture, Design, Deployment and Migration Services

upcoming events

Gartner Portals, Content & Collaboration Summit 2012
3/12/2012
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Forrester's CIO Forum 2012
5/3/2012
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