Azaleos Managed Lync Server Services

Lync Server, Microsoft’s Unified Communications (UC) solution and the successor to their previous OCS (Office Communications Server) product, has shown the potential to deliver savings of up to 70% on conferencing and meeting costs as well as productivity increases for end users. You can get a head start on Lync by reading the new Azaleos UC whitepaper here.

Managed Lync Customers

Azaleos' Managed Microsoft Lync Server (and OCS) Services support both private cloud/ third party datacenter and on-premise deployment models and remove the leading barrier to adoption of UC – lack of in-house expertise to manage real-time communication technologies. We’ll help you improve performance, functionality and security while reducing cost and time spent on maintenance.

Azaleos assures the health and stability of your Microsoft UC system, covering IM/Presence, voice, video, web conferencing and enterprise voice/telephony. The proven Azaleos private cloud approach delivers the advantages of public cloud services without the latency problems associated with hosted PBX services.

View Our Managed Lync Datasheet

What This Means To Your CIO
The CIOs we work with are focused on saving money, adding efficiency to their organizations and extending the value and skillset of their employees. Azaleos Managed Lync/OCS Services can reduce the total cost of ownership for Lync environments while providing a predictable monthly cost. CIOs get an SLA on their environment that’s supported by a team of experts 24 hours a day, 7 days a week for a fraction of the cost of doing it in-house. Azaleos’ skilled group of experts deliver on organizational requirements quickly and effectively. Azaleos Managed Lync Services enable CIOs to reallocate key IT skillsets and improve processes and systems for the business as a whole.

How Our Services Benefit Your IT Organization
The productivity increases promised by UC have driven nearly 60% of businesses into some form of UC trial. However, only 11% of these companies have completed their UC deployment due to challenges with strategic planning and per user/month maintenance costs. With Azaleos Managed Lync Services, IT can deploy managed pilots or production environments using ViewX monitoring for quality assurance and testing on new Lync environments.

Once deployed, Lync is different from Exchange and SharePoint in that it’s a true real-time/synchronous app. That means that when trying to monitor it, most problems won’t be reproducible. Monitoring needs to be proactive and precise. Synthetic transactions play a huge role where artificial calls, IM sessions and conferences are created on a VERY frequent basis. All this must be done in such a way so that it doesn’t interfere with performance and with others using the system. This is an entirely different approach to monitoring-users have a much lower threshold for what they will tolerate. Whether functioning as a stand-alone PBX replacement, or integrating with your current PBX (as highlighted here with Azaleos customer IRI), Lync/OCS needs to work like a telephone utility- we reflect this high standard in SLAs and our approach for how we manage the system.

Our services integrate seamlessly with ticketing systems and internal IT processes. IT employees “get their lives back” by receiving 24x7x365 support and don’t have to spend nights and weekends on-call. With Azaleos, IT departments extend their skillsets around key messaging and collaboration applications. Key resources can move beyond day-to-day reactive tactical tasks and focus on strategic tasks that help employees and lines of business be more productive. With Azaleos, IT organizations get more projects into production faster, focusing on development and not infrastructure or uptime issues.

How Our Services Benefit Your Company
Azaleos helps create more efficient IT departments that complete more projects. End users get better experiences with IM, presence, conferencing and telephony, becoming more productive. IT saves money and time on deployment, training and management. The business leverages key IT skillsets to gain competitive advantage through improved processes and systems.

Lync Server 2010, has many potential benefits for enterprises over and above what was previously offered with OCS --- here are the top 10 that we have identified.

Managed Lync Feature Overview

Remote Monitoring and Management of servers and storage, regardless of location
Real-time monitoring of KPIs for Lync
Synthetic Client Transactions monitor the quality and response time in communications (IM, video, voice and conferencing) between different end user nodes within a single organization
24x7x365 proactive management including patching, configuration management and more
Full change management, reporting and ticketing
Reporting: Incident and Change Summary, Server Availability and Performance
Support for virtualized installations of Lync
Fully secure, logged and auditable transaction records
PBX replacement and/or coexistence planning and ongoing management
UM Management: Monitor and Manage Exchange Unified Messaging Server role
Network Load Balancing monitoring to ensure optimum Lync Server performance
Architecture, Design, Deployment and Migration Services

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