| |
|
|
Financial Services
| | Financial Services/Banking Challenges  It's not an easy time to be in the financial services industry. Competition is fierce, and companies must constantly invest to develop new products and services to attract and retain profitable customers. At the same time, a plethora of regulations (such as Sarbanes-Oxley, Gramm-Leach Bliley, the Security Exchange Act of 1934 and Anti-Money Laundering [AML) statutes) require companies to institute complicated internal processes in order to demonstrate that they are protecting customers' and shareholders' privacy and investments. Financial services companies need to offer exceptional customer service and find a way to work more efficiently -- two competing interests that undercut the need to reduce costs and please shareholders. What's more, in the wake of recent natural disasters, financial services firms have had to re-examine their business continuity and security strategies to more effectively manage paper flows and ensure fast resumption of operations in the event of an unexpected catastrophe.
Azaleos Solutions
Banks and financial services firms can rely on Azaleos to provide them with a high availability Exchange e-mail service that will allow them to accelerate interactions, improve client services, streamline compliance, provide auditability and security, and improve operational efficiency. Azaleos' end to end messaging solutions can help financial services protect customer data and transactions, comply with regulations, improve performance, and avoid costly service disruptions. To support these ends, Azaleos provides the following:
- Security & Privacy: Azaleos' system of remote monitoring and management coupled with the customer-secured appliance (on-premises), the Azaleos SAS70 certification and the multiple security controls and policies built into our services keeps content safe and secure behind your firewall and in your physical control.
- The Azaleos ProtectXchange e-mail service proactively works to identify, isolate, and destroy viruses, spyware, and other web-borne threats, and dramatically reduces the amount of spam penetrating your system. This safeguards your network from malicious malware attacks and eliminates the loss of employee productivity associated with reading and deleting spam messages.
- Systems monitoring & management: The ViewXchange and ManageXchange services provide proactive operational monitoring of the end-to-end performance and health of e-mail and related systems from Azaleos' network operations center.
- Business Continuity & Disaster Recovery: The RestoreXchange service offers the best response time objectives and ensures system availability in the event of system failure. Furthermore, the service limits exposure by creating a backup aging policy.
- Cost Control/Savings: With Azaleos' monitoring and management services, your financial institution can outsource the burden of managing Exchange while minimizing capital expenditures and freeing up internal IT staff to focus on new business development projects.
- E-mail Archiving: The ArchiveXchange service maintains a bulletproof record of all e-mail communications so that your institution can access a comprehensive database of all electronic information. ArchiveXchange removes the load on the Exchange system and creates a solid e-Discovery system for corporate compliance activities.
- Exchange Expertise and Support: Azaleos functions as a natural part of your IT staff and brings detailed and expert understanding not only regarding Exchange management but also concerning issues related to all systems connected to Exchange.
- Consulting Services: Azaleos will help you plan, size, deploy and migrate Exchange farms using the wealth of expertise we've garnered over numerous client engagements to ensure a robust, secure and cost-effective deployment. In addition, Azaleos consulting can assist your firm with creating data retention and management policies, and training & education recommendations. This consulting cost is normally a fraction of the cost that more costly IT consulting companies charge for similar services.
- Mobile Device Management: The MobileXchange service allows your company's suppliers, contractors, and engineers to remain connected to Exchange wherever they are in the world. MobileXchange supports all the latest BlackBerry, Treo, Windows Mobile and iPhone devices.
Financial Service Customers: Church Pension Group | Clark Nuber
| Legal
| | Legal Challenges In the legal field, e-mail usage continues to increase exponentially. Yet problems associated with trying to achieve matter-centricity between e-mail messages, attachments, and other legal documents are multiplying as well. At the same time, legal clients expect increased access to staff, higher levels of service, and reduced legal fees. Partners are under fire to grow billings and profits. And firms that haven't kept up with competitors by providing responsive service, efficient operations, and support for attorney productivity find themselves at a disadvantage, resulting in client loss, attorney turnover, and decreasing revenues. Furthermore, smaller size law firms that have chosen to use Hosted Messaging providers face a number of potential dangers and risks related to data security and data integrity. Finally, law firms with a typically small or non-existent IT department must contend with a myriad of e-mail specific challenges that include but are not limited to the following: lack of consistent e-mail policies regarding retention management, retrieval, or evidentiary procedures to impede or prevent spoliation; no clear disaster recovery or business continuity solution; no archiving solution; no data leakage solution; and no e-mail inclusive matter centricity solution.
Azaleos Solutions
Azaleos solutions for law firms deliver easy, cost-effective ways for a firm's attorneys and IT personnel to improve productivity and reduce operational costs while maintaining the high security, communication and scheduling standards needed to deliver the best-quality service for their clients. To meet these requirements, Azaleos provides the following: - Systems monitoring & management: ViewXchange and ManageXchange services provide proactive operational monitoring and maintenance of the end-to-end performance and health of e-mail and related systems from Azaleos' network operations center.
- Security & Privacy: Azaleos' system of remote monitoring and management coupled with the customer-secured appliance (on-premises), the Azaleos SAS70 certification and the multiple security controls and policies built into our services keeps content safe & secure behind your firewall and in your physical control.
- The Azaleos ProtectXchange e-mail service proactively works to identify, isolate, and destroy viruses, spyware, and other web-borne threats, and dramatically reduces the amount of spam penetrating your system. This safeguards your network from malicious malware attacks and eliminates the loss of employee productivity associated with reading and deleting spam messages.
- E-mail Archiving: The ArchiveXchange service allows for a bulletproof record of all e-mail communications. ArchiveXchange removes the load on the Exchange system and creates a solid e-Discovery system for corporate compliance activities.
- Exchange expertise: Azaleos brings extensive technical knowledge about Microsoft Exchange and its related systems to serve the business communication needs of our customers in the legal field. Our Exchange-certified technicians ensure 24x7 e-mail availability so that case-critical messages are never lost or delayed as a result of downtime.
- Mobile Device Management: The MobileXchange service ensures that your firm's lawyers and paralegals are always able to access their e-mail while on the go. MobileXchange supports the latest BlackBerry, Treo, Windows Mobile and iPhone devices.
- Cost Control/Savings: Azaleos' turnkey monitoring and management services can help your firm cost-effectively manage its Exchange messaging system while simplifying the task of administering e-mail in a technically complex environment. By choosing the Azaleos solution, your firm can minimize capital expenditures and refocus its internal resource costs.
- Business Continuity & Disaster Recovery: The RestoreXchange service provides excellent response time objectives and guarantees system availability in the event of catastrophic failure. The service also limits exposure by creating a backup aging policy.
- Consulting Services: Azaleos will help you plan, size, deploy and migrate Exchange farms using the wealth of expertise we've accumulated over numerous client engagements to ensure a robust, secure and cost-effective deployment. In addition, Azaleos consulting can assist your firm with creating data retention and management policies, training and education, and matter centricity and data leakage solution recommendations at a fraction of the cost of what more expensive IT consulting firms charge.
| Manufacturing
| | Manufacturing Challenges
 The manufacturing industry today is a global enterprise, generating tremendous new opportunities, complexities, and competitive forces. Product development engineers, suppliers, and contractors are increasingly distributed around the world, and this globalization of human resources presents new hindrances to collaboration and business communication. In addition, production lines are spreading across different countries, saving time and money but escalating headaches for managers. World markets are more accessible now than ever before, but every country's customer base has its own demands and every country's lawmakers issue different regulations. The world of new opportunities is also a world of new challenges. Greater competition pressures every manufacturer to increase product quality, reduce costs, and deliver new products faster and more efficiently.
Azaleos Solutions
Azaleos services allow IT departments in manufacturing companies to turn their focus away from monitoring and managing e-mail and instead focus on enabling the production, review, revision, approval, and delivery of all types of manufacturing-related documents and content: CAD drawings, BOMs, product specifications, QA reports, etc. To deliver these efficiencies, Azaleos provides the following:
- Systems monitoring & management: ViewXchange and ManageXchange services provide proactive operational monitoring of the end-to-end performance and health of e-mail and related systems.
- Mobile Device Management: The MobileXchange service allows your company's suppliers, contractors, and engineers to remain connected to Exchange wherever they are in the world. MobileXchange supports all the latest BlackBerry, Treo, Windows Mobile and iPhone devices.
- Exchange Expertise: Azaleos functions as a natural part of your IT staff and brings detailed and expert understanding not only regarding Exchange management but also concerning issues related to all systems connected to Exchange.
- Cost Control/Savings: With Azaleos' monitoring and management services, your company can outsource the burden of managing Exchange while minimizing capital expenditures and freeing up internal IT staff to focus on new business development projects.
- E-mail Archiving: The ArchiveXchange service allows for a bulletproof record of all e-mail communications so that your manufacturing company can meet the corporate retention requirements in any country that you operate in. ArchiveXchange removes the load on the Exchange system and creates a solid e-Discovery system for corporate compliance activities.
- Security & Privacy: Azaleos' system of remote monitoring and management coupled with the customer-secured appliance (on-premises), the Azaleos SAS70 certification and the multiple security controls and policies built into our services keeps content safe & secure behind your firewall and in your physical control.
- The Azaleos ProtectXchange e-mail service proactively works to identify, isolate, and destroy viruses, spyware, and other web-borne threats, and dramatically reduces the amount of spam penetrating your system. This safeguards your network from malicious malware attacks and eliminates the loss of employee productivity associated with reading and deleting spam messages.
- Consulting Services: Azaleos will also help your company plan, size, deploy and migrate Exchange farms using the wealth of expertise we've accumulated over many client engagements to ensure a robust, secure and cost-effective deployment.
Manufacturing Customers: K2 Sports | Allegheny Technologies
| Retail
| | Retail Challenges  Whether retail customers shop in-store or online, their expectations are higher than ever. Customers research and shop across channels and across geographies; they might buy from a catalog, on the phone, through a kiosk, or from an e-mail message. The explosion of channels has made it more difficult to prevent customer confusion over pricing or promotional inconsistencies. And the fast-paced nature of the retail industry has made it more difficult to coordinate a global delivery of new products and promotions to market before competitors, to manage costs, and to differentiate one's product, service, or brand. Devoting strenuous amounts of time and resources to fixing e-mail messaging systems entails huge opportunity costs that can seriously impact a retail company's ability to compete.
Azaleos SolutionsBy assuming all of the burdens of messaging and related systems management, Azaleos helps retailers bring promotional campaigns to market faster and allows non-technical employees to launch new products and promotions in all channels without waiting for assistance from IT. To support these efforts, Azaleos provides the following: - Cost Control/Savings: With Azaleos' monitoring and management services, your company can outsource the burden of managing Exchange while minimizing capital expenditures and freeing up internal IT staff to focus on new business development projects.
- Security & Privacy: Azaleos' system of remote monitoring and management coupled with the customer-secured appliance (on-premises), the Azaleos SAS70 certification and the multiple security controls and policies built into our services keeps content safe & secure behind your firewall and in your physical control.
- The Azaleos ProtectXchange e-mail service proactively works to identify, isolate, and destroy viruses, spyware, and other web-borne threats, and dramatically reduces the amount of spam penetrating your system. This safeguards your network from malicious malware attacks and eliminates the loss of employee productivity associated with reading and deleting spam messages.
- Systems monitoring & management: ViewXchange and ManageXchange services provide proactive operational monitoring and maintenance of the end-to-end performance and health of e-mail and related systems from Azaleos' network operations center.
- Consulting Services: Azaleos will help you plan, size, deploy and migrate Exchange farms using the wealth of expertise we've garnered over numerous client engagements to ensure a robust, secure and cost-effective deployment. In addition, Azaleos consulting can assist your firm with creating data retention and management policies, and training & education recommendations. This consulting cost is normally a fraction of the cost that more costly IT consulting companies charge for similar services.
- Business Continuity & Disaster Recovery: The RestoreXchange service offers the best response time objectives and ensures system availability in the event of system failure. Furthermore, the service limits exposure by creating a backup aging policy.
- E-mail Archiving: The ArchiveXchange service allows for a bulletproof record of all e-mail communications. ArchiveXchange removes the load on the Exchange system and creates a solid e-Discovery system for corporate compliance activities.
- Exchange expertise: Azaleos brings extensive technical knowledge about Microsoft Exchange and its related systems to serve the business communication needs of retail customers. Our Exchange-certified technicians ensure 24x7 e-mail availability so that case-critical messages are never lost or delayed as a result of downtime.
Retail Customers: Zumiez | Coinstar | iFloor
| Healthcare
| | Healthcare Challenges
 In today's healthcare industry, the challenges of achieving compliance with HIPAA can be daunting. Although healthcare providers rely on e-mail communication because it is convenient and cost-efficient, their e-mail systems may not be secure, resulting in intercepted or misdirected documents and a consequent breach of patient confidentiality. At the same time, providers face the increasingly difficult challenge of keeping down costs associated with the maintenance of e-mail infrastructure and the administration of messaging systems like Microsoft Exchange. For organizations in this field, security, compliance and privacy requirements mandate IT efficiencies and expertise. Yet the rapid growth of information technology in different departments and interconnections between hospitals, clinics, physician's offices, universities and other entities are pushing IT infrastructures to the limit.
Azaleos SolutionsAzaleos helps healthcare providers attain their goals by delivering best practices and industry-leading products and services for security, e-mail management and compliance. The Azaleos solution aids providers with compliance and cost-cutting challenges while also helping them manage onerous regulations (e.g., revised Federal Rules of Civil Procedure) that require rapid, effective retrieval of e-mail and other electronic communication materials. To support these objectives, Azaleos provides the following: - E-mail Archiving: The ArchiveXchange service maintains a comprehensive database of all e-mail communications so that you can recover any information you need, any time you need it. ArchiveXchange removes the load on the Exchange system and generates a solid e-Discovery system for corporate compliance activities.
- Security & Privacy: Azaleos' system of remote monitoring and management coupled with the customer-secured appliance (on-premises), the Azaleos SAS70 certification and the multiple security controls and policies built into our services keeps content safe & secure behind your firewall and in your physical control.
- The Azaleos ProtectXchange e-mail service proactively works to identify, isolate, and destroy viruses, spyware, and other web-borne threats, and dramatically reduces the amount of spam penetrating your system. This safeguards your network from malicious malware attacks and eliminates the loss of employee productivity associated with reading and deleting spam messages.
- Systems monitoring & management: The ViewXchange and ManageXchange services provide proactive operational monitoring of the end-to-end performance and health of e-mail and related systems from Azaleos' network operations center.
- Cost Control/Savings: Azaleos' complete Exchange monitoring and management services allow your healthcare organization to control IT costs in an increasingly complex and resource-demanding technical environment. By choosing the Azaleos solution, your organization can minimize capital expenditures and refocus internal resource costs.
- Exchange expertise: All Azaleos network operations personnel are Exchange-certified experts with extensive experience operating e-mail systems and detailed understanding of all the issues related to Exchange and its connected systems. By leveraging Azaleos' expertise, your healthcare service can focus on what it does best--delivering top-quality care for your patients—without having to worry about Exchange maintenance and availability.
- Business Continuity & Disaster Recovery: The RestoreXchange service provides excellent response time objectives and guarantees system availability in the event of catastrophic failure. The service also limits exposure by creating a backup aging policy.
Healthcare Customers: Compass Health
| Other
| | Azaleos' e-mail management services aren't just restricted to vertical markets--we can meet the e-mail maintenance needs of any organization with a comprehensive set of services that transforms e-mail from a burden to a utility. We understand that businesses are looking for a turnkey solution that delivers complete security and relieves them of having to worry about e-mail uptime, soaring costs, or diverting precious IT resources from core business functions. Compass Health CIO Rich De Brino said it best: "We're not in the e-mail business and we shouldn't have to be." With Azaleos' OneStop Services and OneServer Appliances, you don't have to be either.
Customers in Other Industries: Chiquita
|
|
|
|
|
|
|
