Support | Azaleos

Azaleos' world class support organization offers customers the best support experience in the industry. The cutting edge Azaleos support experience is derived from our unflagging commitment to outstanding customer service. Our last customer survey indicated that 95+% of our customers would definitely or probably select Azaleos again if they had to remake their initial decision again today.

Urgent Support
For Severity 1 issues, Azaleos support will almost always make first contact, however, if you are experiencing a Severity 1 problem you can contact the Azaleos NOC by phone with the hotline number supplied as part of your SLA.

General Support
For all other technical support issues, general support questions or requests, we encourage you to send e-mail directly to AZSupport.

Azaleos ViewX CIO Dashboard
Click to open the ViewX Dashboard (current Azaleos customer with passwords only)

If you are a current Azaleos customer and would like to request access to the Azaleos ViewX Dashboard, please send e-mail to AZSupport. Include the e-mail addresses for individuals requiring access in your e-mail request.

Azaleos Services Feature Request
If you are a current Azaleos customer and would like to submit a feature request for inclusion into future versions of our ViewX (monitoring and visualization) or SecureX (remote management) technologies, please send mail directly to the TechIdeas alias.

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