Patented ViewX remote monitoring technology

ViewX enables the Azaleos Network Operations Center to visualize millions of datapoints from thousands of servers deployed in customer sites around the world, helping troubleshoot and proactively resolve issues before they are even detected by an end user or IT.

All changes made within the customer’s environment can be controlled by the customer through establishment of Active Directory policies to limit unnecessary access to customer systems.

Azaleos measures email access and throughput to and from the Internet, mobile devices, web browsers and Outlook clients, ensuring email is always up and flowing as efficiently as possible.

Changes can be scheduled within optional scheduled maintenance windows, eliminating interference with server availability and aligning with established processes.

ViewX and SecureX introduce an innovative new method for monitoring the Host system (physical server) as well as the Guest (virtual) servers operating within a Windows 2008 Hyper-V Server virtual environment.

Azaleos can optionally integrate ViewX alerts with customer trouble ticketing or helpdesk systems to ensure timely and systematic feedback to your IT department.

ViewX monitoring provides superior depth and breadth of management capabilities compared to traditional Exchange monitoring software products. Azaleos goes beyond the arbitrary “vanilla” thresholds set by competitor services to select ones that best fit our customers’ individual needs based on company size and business type. This translates into a smoother experience for the end user and reduces troubleshooting and problem resolution time.

Azaleos openly shares system applications and data with our customers. Customers can access the same tools used by Azaleos engineers, observe how they are conducting maintenance or even create their own dashboard view of Exchange, SharePoint, Lync and Active Directory statistics that are relevant to real-time business needs. SecureX audit logs are provided to allow customers to monitor all changes made and their results.

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