SecureX is Azaleos’ remote management system for Microsoft Exchange, SharePoint, Active Directory
and Office Communications Server. SecureX is a one-of-a-kind tool which provides the Azaleos Network
Operations Center (NOC) Technicians with secure, instant, and auditable access to remotely manage
customer servers. SecureX uses industry standard encrypted connections requiring two factor authentication (key and password). SecureX eliminates the need for VPN access, allowing Azaleos to resolve problems faster.
The SecureX Management Console provides Azaleos NOC Technicians with instant access to a powerful systems administration toolbox including remote console, remote PowerShell, patch management, and a library of commands. The Management Console enables NOC Technicians to manage customer servers with a consistent, repeatable, and efficient remote management process.
SecureX is integrated with the Azaleos ViewX case management system and knowledge base. SecureX
records every command in the Audit Database, logging the User ID, command, command output and
result, the target customer server, and time issued. Audit reports are available from the Azaleos ViewX
case management system and additional reports can be generated based on customer need.
SecureX bases its audit and change control mechanism on techniques defined by the Microsoft Operations Framework (MOF) or the Information Technology Infrastructure Library (ITIL), and ensures security and reliability through the following features:
SSH ensures a secure, encrypted, outbound connection from the client server out to the Azaleos NOC to prevent spoofing or third-party interference.
Ensures controlled access by Azaleos NOC personnel to the server at the customer site, with levels of access determined by the customer.
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Command level access restrictions helps to prevent human error by allowing staff to make changes by pressing a button instead of through manual execution. In addition, all changes made within the customer’s environment can be controlled by the customer through establishment of Active Directory policies to further limit access to customer systems.
SecureX audit logs are provided to allow customers to monitor all changes made and their results. Azaleos incorporates unique Screen Capture technology to record the exact tasks performed by Azaleos engineers. This captured file is then dynamically linked with the audit log in the case management system.
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Changes (patches, hotfixes, etc.) can be scheduled within optimal scheduled maintenance windows, eliminating interference with server availability and aligning with established processes in place in customer datacenters.
SecureX works in conjunction with ViewX, our world-class monitoring software that monitors Exchange and its dependencies and immediately identifies issues as they occur. In addition to auditable SecureXreporting, ViewX provides regular reports on Exchange, Active Directory, Storage, and Network health.