Azaleos ViewX and SecureX - Patented Technology for Remote Exchange Server Management.

A key differentiator that separates Azaleos Managed Services from the pack is our AzaleosX platform. Azaleos’ certified engineers and customers leverage this cutting-edge technology to ensure visibility, value and accountability around email and collaboration environments.

The AzaleosX platform is made up of 3 key pillars: ViewX for monitoring and visualization, SecureX for management and a robust Reporting engine that delivers critical information on customer environments.

ViewX: The Azaleos Monitoring module
ViewX enables the Azaleos Network Operations Center (NOC) to visualize thousands of datapoints from servers deployed around the world, helping troubleshoot and proactively resolve issues before they are even detected by an end user or IT. Lightweight agents are installed on monitored servers.

ViewX collects specific server datapoints and compresses them into 5K-sized packets. These packets are transmitted approximately every minute from customer servers to the Azaleos NOC. Azaleos only collects anonymous server data and has no visibility into customer email content or other business-related data. The data captured by ViewX enables our NOC to measure email access and throughput to and from the Internet, mobile devices, web browsers and Outlook clients, ensuring email is always up and flowing as efficiently as possible.

Want to learn more about how ViewX works? Read the ViewX Whitepaper.

SecureX: The Azaleos Management module
Our expert engineers review the data gathered by ViewX and proactively remediate any issues using the SecureX management module. SecureX allows Azaleos engineers to remotely manage customer systems by enabling logged, auditable, repeatable, and scripted remote command execution.

SecureX has 128-bit encryption and is SAS-70 compliant for the highest levels of security. Azaleos engineers establish processes and change controls for each unique environment, all built with and approved by our customers. We can even integrate ViewX alerts with customer trouble ticketing or helpdesk systems. These are just some of the steps we take before SecureX commands are transmitted from the Azaleos NOC and executed locally on customer systems.

Want to learn more about how SecureX works? Read the SecureX Whitepaper.

Reporting: The Azaleos Health chronicle
Azaleos openly shares system applications information, performance and data with our customers. Customers can access the same tools used by Azaleos engineers, observe how they are conducting maintenance or drill into a CIO-friendly dashboard view of Exchange, SharePoint, OCS and Active Directory statistics that are relevant to real-time business needs.

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